Librarian I/Information Services #117000056

Company Name: 
Cumberland County Public Library & Information Center
Fayetteville, NC
Job Description: 

An employee in this position is responsible for providing advanced library services to customers at the Information Service desk. Responsible for the supervision, training, and scheduling of staff. Prepares and presents programming for adult and all-ages audiences. May act as Person-in-Charge in absence of branch manager.

  • Staffs a public service point and provides immediate customer assistance
  • Performs proactive reference; answers complex customer questions about information and technology resources
  • Performs intermediate troubleshooting of library equipment
  • Trains the public in the use of library resources and equipment, including online catalog and databases
  • Resolves intermediate customer complaints; refers more complex issues to branch manager or Information Services Manager
  • Knows, enforces, and interprets rules governing the use of the library
  • Provides in-depth readers’ advisory services
  • Staffs the online chat reference as assigned
  • Provides one-on-one instruction/training for customers on an appointment basis (Book-a-Librarian)
  • Prepares, presents, and schedules classes on basic and intermediate computer skills for the public
  • Prepares and presents programming for adult and all-ages audiences
  • Hosts and facilitates library book clubs
  • Hires, supervises, trains, evaluates, and schedules assigned subordinate staff
  • Participates in collection maintenance, including weeding and discarding items and identifying and recommending replacement titles and new materials
  • Serves as a working member of councils and committees as assigned (adult programming committee, online presence team, innovation review team, information services council, e-resource and database team, etc.)
  • Prepares and presents training for staff on work-related topics (fundamentals of reference, database searching, readers’advisory, new technology, etc.)
  • Participates in publicity and marketing of library resources and events
  • Assists in creating and maintaining branch displays of library materials
  • Writes library-related newspaper columns
  • Creates brochures and bibliographies on library resources
  • Performs outreach to community groups and organizations
  • Hosts and facilitates library book clubs
  • Assists in compilation and reporting of statistics
  • Acts as key holder/Person-In-Charge in absence of branch manager or department manager
  • Keeps up with current trends and issues in librarianship via professional reading and participation in library-related listservs, webinars, etc.
  • Attends off-site professional workshops, training, and conferences

Master of Library Science degree (MLS) required.

Trainee applicants must have completed at least 75% of required course work towards a MLS and submit a letter from the dean of the library school that states the number of credit hours already obtained and that the candidate can complete all master's degree requirements within twelve months.

How to Apply: 

We accept on-line applications only. You may complete the application from our website at

Resumes will not be accepted in lieu of a completed county application.

FOR ADDITIONAL INFORMATION: Contact the Cumberland County Human Resources Department at (910) 323-6100 or email Library website: