Deputy Director of Operations

Deputy Director of Operations 
This position reports to the Executive Director to achieve the organization’s mission and follow the strategic plan.  This leadership role is responsible for managing operational functions of the Logistics, IT, and LCATS (Library Collections, Acquisitions and Technical Services) overseeing multiple departments, ensuring seamless support for library branches.  The Deputy Director supervises staff, collaborates with the County on building maintenance, and oversees the strategic alignment of departmental goals to drive organization effectiveness and other duties as assigned.  
In this capacity, the Deputy Director ensures that operational goals are met efficiently and effectively while supporting the overall mission.  The position requires a leader who can inspire teams, streamline processes, and drive both operational improvements and resource management in support of the organization’s strategic objectives.
This role requires a results-driven collaborative leader with a passion for library services, strong project management operational expertise, and the ability to foster collaboration across teams. The Deputy Director plays a critical role in process improvement, data-driven decision-making, and operational excellence.  The Deputy Director focuses of continual process and operations improvements, oversees daily support operations, planning, quality control, and develops and monitors the use of resources, as well as, creates Standard Operating Procedures, develops tracking and reporting processes and tools, and develops information flows.
Essential Job Functions:
Operations Management:
 • Optimizes operational systems, processes and policies, management reporting, information flow, business process improvement and assist with organizational planning
• Fosters improved collection and use of patron and industry data for strategic business decisions 
• Improves coordination and communications across the organization to increase effectiveness and efficiency
• Conducts resource planning and professional development
• Participates in risk assessment analysis 
• Ensures that projects are delivered on time and on or under budget

Strategic Planning: 
• Contributes to short and long-term strategic planning and the identification of potential new funding opportunities 
• Works with individual business leads to establish business goals and tracks individual performance in support of goals
• Supports Board and committee meetings as required

Demonstrated track record of excellence in the following technical skills:
• Operations management 
• Strategy to action planning and tracking 
• Leading an organization to meet goals 
• Business process improvement 
• Project management 
• Written and interpersonal communications 
• Staff supervision and performance accountability, managing cross-functional teams 
• Data collection and reporting in Excel and other data management and presentation tools

Leadership competencies to include: 
• Strong executive leadership and organizational skills 
• Collaborative and confident, with an ability to unite and engage staff for performance 
• Visionary – able to communicate and work toward organization’s vision 
• Ability to challenge and debate issues of importance to the organization
• Proficiency in Microsoft Office products, use of the web, customer relationship management systems.