Librarian II, Information Services/References

GREENVILLE COUNTY (SC) LIBRARY SYSTEM
JOB ANNOUNCEMENT, NO. 2025-037
Posting Date: Monday, October 21, 2024    Application Deadline: Monday, November 4, 2024
Position: Librarian II, Information Services/Reference, Hughes Main Library    Pay: $47,916 per year, plus benefits
Status: Regular Full-time, Exempt    Available: November 2024
Location: Hughes Main Library, 25 Heritage Green Place, Greenville, South Carolina
Schedule: WK 1: Mon. – Fri. 9:30a-6:00p
                  WK 2: Mon., Tues., Thurs., & Fri. 9:30a-6:00p; and Wed. 12:30p-9:00p
                  Rotation of every 7th weekend, Sat. 8:30a-6:00p & Sun. 1:30p-6:00p (Off the Fri. before and the Mon. after working the weekend).

FUNCTION
Employees in this position:
•    Embody the Library’s Code of Service by creating an atmosphere where customers and coworkers feel invited, informed, impressed, and inspired. 
•    Greet customers and coworkers with a welcoming smile, and they enthusiastically provide knowledgeable and meaningful assistance in the discovery and use of Library resources, services, and technology. 
•    Perform professional library work of a specialized nature including collection development, programming, and outreach geared to adults. 
•    Perform work under general supervision, in accord with the Library System’s vision and mission, using good judgment in the application of policies and established procedures. 
•    Serves as the person in charge of the unit in the absence of a supervisor and maintains efficient operations by providing support and guidance to other staff and volunteers.

MINIMUM TRAINING & EXPERIENCE
Required: 
•    Master’s Degree in Library Science from an ALA accredited college or university.
•    Two years of library experience, including experience in library reference, readers’ advisory service, and research.  
•    Certified or eligible for certification by the South Carolina State Library. 
•    Other combinations of experience and training, which meet the minimum requirements, may be substituted.

Preferred:
•    Supervisory or leadership experience.
•    Experience working in a public library.

PHYSICAL REQUIREMENTS
Must have the ability to:
•    concentrate for long periods of time
•    speak clearly and distinctly
•    hear and/or comprehend verbal communication
•    hear audible alarms and notifications
•    see and interpret all job-related materials
•    operate library equipment as assigned
•    lift up to 25 pounds and push book carts weighing over 100 pounds
•    sit for long periods of time
•    stand for long periods of time
•    walk, bend and stoop
•    reach, grasp and use hands to touch, handle, or feel
•    type on an ongoing basis for long periods of time, using both hands
•    tolerate low levels of dust and mold associated with working around paper files, books, and other library materials 
EXAMPLES OF WORK PERFORMED
These tasks are illustrative only; to carry out the day-to-day functions of the job, other duties may be performed. The omission of specific statements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Essential job functions designated with (E).

•    Provides reference service to Library users and staff. (E)
•    Assists customers with identifying, locating, and using Library materials. (E)
•    Assists customers with the use of computer equipment, Windows operating system, MS Office, various Internet browsers, email, and the Library System’s website, including the online catalog and databases. (E)
•    Teaches customers and staff effective use of the library system catalog, the Internet, computer software, online databases, etc., through both group instruction and one-on-one appointments. (E)
•    Provides instruction in the use of library equipment. (E)
•    Makes appropriate referrals to other Library System units, agencies, etc., for information or materials not available at work location. (E)
•    Plans, organizes, implements, and conducts programs for adults, including those that promote Library resources in assigned subject areas. (E)
•    Establishes relationships with organizations and groups in the community to promote library services and programs, and participates in community events on behalf of the Library upon request. (E)
•    Reviews and studies professional literature to keep abreast of developments in library and information science, with an emphasis on developments in reference services. (E)
•    Communicates and enforces the Library System’s Code of Conduct and other policies, procedures, and rules to customers. (E)
•    Conducts Library tours and orientation for groups, as well as outreach presentations and workshops at venues out of the Library. (E)
•    Acts as a Team Leader, i.e. serves as the responsible party for the unit’s operation as designated. (E)
•    Develops content for web pages and Library System publications. (E)
•    Prepares, processes, and/or transmits, correspondence, acquisitions request forms, time sheets, reference statistics sheets, cataloging corrections forms, reports, etc. (E)
•    Attends library association meetings, training programs, workshops, and conferences as appropriate.
•    Ensures safe work methods are followed to prevent injury. (E)
•    Works a schedule that meets the needs of the unit.
•    Maintains regular and reliable attendance and remains compliant with the Library System’s Attendance Guidelines. (E)
•    Performs other related duties as required, including those of any staff member in the unit.

Reference
•    Provides Readers’ Advisory services for adults. (E)
•    Assists customers with current mobile device technology and assists them in downloading and/or accessing the Library’s online digital materials such as eBooks. (E)
•    Maintains assigned subject areas of the Main Library Reference collection. (E)
•    Evaluates and recommends reference and non-fiction materials for the Library’s collection. (E) 
•    Participates in the Collection Development Council and other committees as needed.

REQUIRED KNOWLEDGE, SKILLS/ABILITIES & CHARACTERISTICS
(Testing of computer skills may be part of the interview process for this position.)
Knowledge:
•    Thorough knowledge of modern library principles.
•    Thorough knowledge of general and specialized reference sources; of reference practices and techniques, including reference service delivered via telephone, online, and one-on-one appointments.
•    Knowledge of technology and mobile devices.
•    Knowledge of business English, spelling, and arithmetic.
•    Preferred: Knowledge of supervisory methods and techniques.

Skills/Abilities:
•    Ability to create and work in a team environment and establish and maintain effective working relationships with Library staff and the general public.
•    Ability to foster and maintain effective working relationships with community organizations and area business representatives.
•    Ability to work under frequently stressful conditions and meet required deadlines. 
•    Ability to be detail-oriented and recognize and correct errors.
•    Ability to learn and enforce the Library’s policies, procedures, and regulations.
•    Ability to deal with difficult individuals with tact and diplomacy.
•    Ability to operate and care for computers and their peripherals, e.g. RFID pads, barcode readers, printers, etc. 
•    Ability to learn the Library’s integrated system software that manages Library processes.
•    Ability to effectively use and demonstrate to customers the use of computer equipment, Windows operating system, MS Office, various Internet browsers, email, and the Library’s website, including the online catalog and databases.
•    Ability to learn and demonstrate the use of current mobile device technology to assist customers in downloading and/or accessing the Library’s online digital materials such as eBooks.
•    Ability to learn emerging technologies and moderately complex computer applications.
•    Ability to communicate concepts, general information, and task-oriented information in oral, written, and electronic forms.
•    Ability to plan and execute presentations and demonstrations of library resources for various audiences.
•    Ability to maintain confidentiality and use good judgment and discretion in carrying out duties and responsibilities.
•    Effective reference interview skills.
•    Effective public speaking and group presentation skills.
•    Preferred: Touch typing skills.
•    Preferred: Bilingual – English/Spanish skills.

Characteristics:
•    Enjoys interacting with people both individually and in group settings, and possesses a strong commitment to providing an exemplary customer experience.
•    Works calmly and effectively in stressful situations. 
•    Follows established procedures and instructions received from supervisor. 
•    Possesses strong leadership and organizational skills. 
•    Values technology as a tool, staying on top of technology trends.
•    Recognizes change as an ongoing opportunity for growth. 
•    Performs routine tasks efficiently and without difficulty.
•    Uses good judgment and discretion in carrying out duties and responsibilities.
•    Is receptive to feedback, willing to learn, and embraces continuous improvement.
•    Takes ownership of work, does what is needed without being asked, and follows through until task is resolved.
•    Arrives on time, works hours as scheduled, and maintains a good attendance record.