Did you know your South Carolina State Library card gives you access to O'Reilly Online Learning? You can access a wealth of information right from your computer or mobile device! Use O'Reilly Online Learning to find ebooks, videos, learning paths, and case studies on web development, system administration, applications, management, human resources, marketing, training, and much more!
To access O'Reilly Online Learning to find this new title and others, visit our Collections page and scroll to the bottom and login using the barcode number on the back of your South Carolina State Library card. If you don't have a card with us, visit our Get a Library Card page and register today.
Featured Ebook
Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence
2nd Edition, by Dr. Ethan F. Becker, Jon Wortmann. Publisher: McGraw-Hill. Release Date: February 2021. ISBN: 9781260474138.
The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication.
Excellent communicating skills have always been crucial to success in leadership and management roles—and that’s one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it’s been the go-to “communication playbook,” helping leaders develop strategic responses and communication tactics with clear, actionable advice.
The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to “match your listener’s tendency” and “validate,” and you still need to guard against “defensiveness.” What has changed is how some of the fundamentals and challenges are applied and met in today’s world—both real and virtual, in remote and on-site working environments.
Mastering Communication at Work, 2nd Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you’ll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization’s performance at every level.
More new titles from O'Reilly Online Learning
Message Received: 7 Steps to Break Down Communication Barriers at Work
By Mary Donohue
This lack of effective communication is a leading cause of workplace stress. In this widely anticipated and deeply researched book, Dr. Donohue, a victim of workplace stress herself, lays out a seven-step solution to give you the tools you need to make communication a cure for workplace stress, not a cause—even (especially) when you’re working with a generationally diverse team.
Let’s Talk About It: Turning Confrontation into Collaboration at Work
By Paul L. Marciano
From the bestselling author of Carrots and Sticks Don’t Work—proven communication techniques for turning workplace confrontations into respectful, successful collaborations In the workplace, the most common approach to what we believe will be a difficult or emotionally charged conversation can be summed up in one word: avoidance.
